Our Terms and Conditions

SoundWave is a digital platform that brings together artists, venue owners, event organizers, and fans within a single entertainment ecosystem.

The Platform enables users to:

• Discover and promote events;
• Create and manage artist profiles;
• Create and manage venue profiles;
• Connect artists with venues and event opportunities;
• Sell and purchase event tickets;
• Engage with fans and communities; and
• Access entertainment-related information and services.

SoundWave operates the Platform, manages event approvals, facilitates ticket sales, processes payments, and oversees event-related activities conducted through the Platform.

To access or use SoundWave, you must:

• Be at least eighteen (18) years of age;
• Have the legal capacity to enter into binding agreements;
• Provide accurate and truthful information when creating an account; and
• Comply with all applicable laws and regulations.

SoundWave is intended for use by adults only. Individuals under the age of eighteen (18) are not permitted to create accounts, purchase tickets, organize events, manage venues, create artist profiles, or otherwise use the Platform.

By accessing or using SoundWave, you represent and warrant that you are at least eighteen (18) years old and legally capable of entering into these Terms.

SoundWave reserves the right to suspend, restrict, or terminate any account that is found to have been created or operated by a person under the age of eighteen (18).

Access to certain Platform features is contingent upon the creation of a user account.

By creating an account, you acknowledge and accept sole responsibility for:

• Maintaining the confidentiality of your account credentials;
• All activities conducted under your account;
• Ensuring information associated with your account remains accurate and up to date; and
• Promptly notifying SoundWave of any unauthorized access or security concerns.

SoundWave reserves the right to suspend or terminate accounts that violate these Terms or applicable laws.

The Platform serves several categories of users, including:

All users are responsible for complying with these Terms.

Users may upload, submit, publish, or share content, including:

• Profile information;
• Artist information;
• Venue information;
• Event information;
• Images and promotional materials;
• Reviews, comments, and communications.

You retain ownership of the content you submit.

By submitting content to SoundWave, you grant SoundWave a worldwide, non-exclusive, royalty-free license to use, display, reproduce, distribute, and promote such content for purposes related to operating, improving, and marketing the Platform.

You represent and warrant that you own or have the necessary rights to all content you submit.

All events published on SoundWave are subject to review and approval by SoundWave.

SoundWave reserves the right to:

• Approve or reject event submissions;
• Request changes to event information;
• Suspend event listings;
• Remove event listings;
• Postpone events;
• Cancel events; and
• Take any action necessary to maintain compliance, platform integrity, safety, and operational standards.

Publication of an event does not guarantee that the event will remain available on the Platform.

Once an event has been approved and published on SoundWave, organizers may not independently cancel, remove, postpone, or materially modify the event without SoundWave's approval.

If an organizer believes that an event cannot proceed as planned, the organizer must immediately notify SoundWave and provide accurate information regarding the situation.

After reviewing the circumstances, SoundWave may:

• Approve event modifications;
• Approve event postponement;
• Approve event cancellation;
• Suspend ticket sales;
• Communicate with ticket holders;
• Issue refunds, credits, or transfers where appropriate; or
• Implement alternative solutions.

The final determination regarding event status on the Platform rests solely with SoundWave.

SoundWave facilitates the sale and distribution of tickets for approved events.

By purchasing a ticket, you agree to:

• Provide accurate payment information;
• Pay all applicable fees;
• Comply with event-specific rules and requirements; and
• Present valid proof of purchase when requested.

Ticket purchases are subject to availability and confirmation.

SoundWave reserves the right to refuse, cancel, or limit purchases where fraud, abuse, technical errors, or policy violations are suspected.

Ticket prices may be determined by event organizers, venue owners, or SoundWave.

The total amount payable may include:

• Ticket charges;
• Service fees;
• Processing fees;
• Taxes; and
• Other applicable charges.

All charges will be disclosed before payment is completed.

Tickets may be delivered through:

• User accounts;
• Email;
• Mobile applications;
• QR codes; or
• Other approved digital methods.

Users are responsible for ensuring their contact information is accurate and accessible.

SoundWave may utilize third-party payment service providers to process transactions.

By making a purchase, you authorize SoundWave and its payment partners to:

• Process payments;
• Verify payment information;
• Conduct fraud prevention checks;
• Process refunds where applicable; and
• Comply with legal and regulatory requirements.

SoundWave does not store full payment card information unless legally permitted and expressly stated.

Where applicable, SoundWave may collect ticket revenue and distribute payments to event organizers, artists, venue owners, or authorized recipients.

Recipients may be required to:

• Verify their identity;
• Provide valid payment information; and
• Comply with applicable tax obligations.

SoundWave reserves the right to withhold, delay, adjust, or reverse payouts where fraud, disputes, chargebacks, investigations, legal requirements, or policy violations are involved.

Users must not engage in fraudulent payment disputes or chargebacks.

Where a chargeback or payment reversal occurs, SoundWave may:

• Suspend accounts;
• Cancel tickets;
• Recover outstanding amounts;
• Restrict future purchases; and
• Pursue legal remedies where appropriate.

Event organizers are responsible for:

• Providing accurate event information;
• Promptly notifying SoundWave of issues affecting event delivery;
• Cooperating with reviews and investigations;
• Assisting with attendee communications when requested; and
• Complying with SoundWave's decisions regarding event management.

Failure to comply may result in account suspension, event removal, ticketing restrictions, payout delays, or permanent account termination.

You agree not to:

• Violate any applicable laws;
• Upload false, misleading, or fraudulent information;
• Impersonate another individual or entity;
• Upload harmful software or malicious code;
• Attempt unauthorized access to the Platform;
• Interfere with Platform operations;
• Harass, abuse, or threaten other users; or
• Use the Platform for unlawful or fraudulent purposes.

All trademarks, logos, software, branding, designs, text, graphics, and Platform content are owned by or licensed to SoundWave.

You may not copy, modify, distribute, reproduce, reverse engineer, or exploit any part of the Platform without prior written permission from SoundWave.

The use of the Platform is also governed by the SoundWave Privacy Policy, which is incorporated herein by reference.

While these Terms outline your obligations regarding Platform usage, users must consult the Privacy Policy for detailed information and practices concerning the collection, use, and processing of personal data.

The Platform may integrate with third-party services, including payment providers, analytics services, communication tools, and social media platforms.

SoundWave is not responsible for the availability, content, or security of third-party services.

The Platform is provided on an "as is" and "as available" basis.

SoundWave makes no warranties regarding:

• Continuous availability;
• Error-free operation;
• Accuracy of all user-generated content;
• Security of the Platform; or
• Suitability for any particular purpose.

Use of the Platform is at your own risk.

To the maximum extent permitted by applicable law, SoundWave, including its affiliates and officers, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

SoundWave's total liability arising from any claim relating to the Platform shall not exceed the total amount paid by the user to SoundWave during the twelve (12) months preceding the claim.

You agree to indemnify, defend, and hold harmless SoundWave and its respective directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses arising from:

• Your use of the Platform;
• Your content;
• Your events or activities;
• Your violation of these Terms; or
• Your violation of any third-party rights.

SoundWave may suspend or terminate access to the Platform at any time where:

• These Terms are violated;
• Fraudulent activity is suspected;
• Security concerns arise;
• Required by law; or
• Necessary to protect the Platform or its users.

SoundWave reserves the right to modify, improve, restrict, suspend, or discontinue any part of the Platform at any time.

SoundWave may update these Terms periodically.

Updated versions will be published on the Platform with a revised Effective Date.

Continued use of the Platform after publication constitutes acceptance of the updated Terms.

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Sierra Leone.

Any disputes arising out of or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts of Sierra Leone.

If any provision of these Terms is held by any court or other competent authority to be invalid, illegal or unenforceable, whether in whole or in part, such provision shall, to the extent of such invalidity, illegality or unenforceability, be deemed severed from these Terms and the remaining provisions shall continue in full force and effect.

These Terms, together with the Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between SoundWave and the User in relation to the User's access to and use of the Platform and supersede all prior negotiations, discussions, understandings, representations and agreements, whether oral or written, relating to the same subject matter. Nothing in this clause shall operate to limit or exclude liability for fraud or fraudulent misrepresentation.

No failure or delay by SoundWave in exercising any right, power or remedy under these Terms shall constitute a waiver of that right, power or remedy. Any waiver shall be effective only if made in writing and shall apply solely to the specific matter for which it is given. A waiver of any breach shall not constitute a waiver of any subsequent or continuing breach.

The User shall not assign, transfer, novate or otherwise dispose of any of its rights or obligations under these Terms without the prior written consent of SoundWave.

SoundWave may assign, transfer, novate or otherwise deal with any of its rights or obligations under these Terms to any affiliate, successor-in-title or third party in connection with any merger, acquisition, restructuring or sale of all or substantially all of its assets, provided that such assignment, transfer or dealing does not materially prejudice the User's rights under these Terms.