SoundWave Live Privacy Policy

We collect personal information to provide a personalized experience and to improve the functional quality of our Service. The categories of information we collect include:

SoundWave processes your personal data for the following legitimate business purposes:

• Provide, operate, and maintain the Service
• Create and manage user accounts
• Process payments and transactions (if applicable)
• Communicate updates, alerts, and support messages
• Improve features, performance, and user experience
• Prevent fraud, abuse, and security risks
• Comply with legal obligations

We maintain a strict policy against the sale of personal data. However, we may disclose information to the following categories of recipients:

When we share data with trusted third-party service providers, it is governed by strict data protection agreements that prohibit them from using your data for their own independent marketing purposes.

• Service providers (hosting, cloud storage, analytics, payment processors)
• Business partners (only when necessary to deliver services)
• Legal authorities if required by law or to protect rights and safety
• Analytics providers to help us understand usage trends

All third-party partners are contractually obligated to implement stringent data protection measures and may only process data in accordance with our explicit instructions.

We implement industry-standard technical and organizational security measures to safeguard your information against unauthorized access, alteration, or destruction. These measures include:

We utilize bcrypt encryption for data at rest and TLS 1.2+ for data in transit. We conduct periodic security assessments and adhere to internal access-control policies that ensure only authorized personnel have access to systems containing personal data.

• Secure servers and databases
• Encryption where applicable
• Access control and authentication systems
• Regular monitoring for security threats

While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security, as no method of electronic transmission is entirely infallible.

Personal data is retained only for the duration necessary to fulfill the purposes outlined in this Policy, or as required by applicable statutory retention periods. Upon expiry of the retention period, data is either securely deleted or rendered anonymous.

Depending on your jurisdiction, you possess certain rights regarding your personal information, including:

• Access your data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent
• Opt out of marketing communications

For users in Sierra Leone: Until Sierra Leone has a data protection statute, SoundWave is committing to abide by the following user rights:

• You have the right to request access to the personal data we hold,
• You have the right to rectify inaccurate data,
• You have the right to have your data erased where there is no longer a legal basis for processing, and
• You have the right to object to the processing of your data for specific purposes.

We commit to responding to such requests within 30 days. We ensure that your data is processed lawfully, fairly, and transparently.

To exercise your rights, contact us at: info@soundwavelive.com

The Service is strictly prohibited for individuals under the age of 18. We do not knowingly solicit or collect data from minors. If we identify that a minor has provided personal information, we will take immediate steps to terminate the account and purge the data from our records.

As a global service, your information may be transferred to and processed in jurisdictions other than your own. We implement appropriate safeguards, such as Standard Contractual Clauses, to ensure that your data remains protected in accordance with this Policy regardless of its location.

The Service may contain links to external sites not operated by us. We assume no responsibility for the content or privacy practices of third-party platforms and advise you to consult their respective privacy policies.

We reserve the right to modify this Policy at our discretion. Notice of significant changes will be provided via the Service or through direct communication. Continued use of the Service following such updates constitutes your acceptance of the revised terms.